What's your refund policy?

All sales are final. Subscription fees are non-refundable.

That includes the current billing period after a cancellation, partial months, unused time, and any usage you didn't make. By starting a paid subscription you accept this policy.

Cancel anytime to stop future charges. You keep full access through the end of the period you've already paid for. See how to cancel.

The narrow exceptions

• Duplicate or processor-error charges — we always reverse these. Email support@sarai.solutions with the date and amount.
• EU / UK customers have a statutory 14-day right of withdrawal for distance contracts. If you used the Service immediately after paying you may have waived this right at checkout — check the acknowledgement you signed. We honor the right where it applies.
• Where local law mandates a refund we comply — this policy does not override non-waivable consumer rights granted by your jurisdiction.

Refund requests for any of the above: email support@sarai.solutions with your name, the email on the account, and what you're requesting. If approved, refunds post to your card in 3–5 business days.

Still stuck? Email support@sarai.solutions — Kai answers personally.