Last updated on May 2, 2026
Welcome to Sarai AI Inc ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website and the Sarai AI service (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please refrain from using the Service.
Personal companion service: You must be at least 13 years of age to use the personal companion service. By accessing or using the Service, you represent and warrant that you are 13 years of age or older. If you are between 13 and 17, you may only use the Service with the knowledge and consent of a parent or legal guardian, and a parent or legal guardian must agree to these Terms on your behalf for any paid subscription. We do not knowingly collect personal information from anyone under 13; if we learn that we have, we will delete it.
Sarai Business: The business-facing service (including all /business tools, multi-staff accounts, broadcasts, and tenant-payouts) is intended for use only by individuals who are at least 18 years of age and authorized to bind a business entity to these Terms.
Continued use after updates constitutes acceptance of the revised Terms.
You agree not to misuse the Service, including attempting to access data without authorization, interfere with security, or use automated scripts to collect information. You are responsible for any content or communications you submit through the Service.
You retain ownership of any content you submit. By posting or uploading content, you grant Sarai AI Inc a worldwide, non-exclusive, royalty-free license to use, reproduce, and display it for the purpose of operating and improving the Service.
The Service may integrate with third-party platforms such as Google, Microsoft, Notion, Stripe, Plaid, Strava, Oura, OpenAI, Anthropic, AWS, Pinecone, SendBlue, Fly.io, Meta, and TikTok. Your use of those platforms is subject to their own terms and policies. We are not responsible for any third-party content, performance, or outages.
Some features require payment. By submitting a payment method, you authorize us and our payment processors to charge applicable fees. Subscription plans renew automatically unless canceled before the next billing period. You are responsible for all applicable taxes.
All sales are final. All purchases, subscription fees, and charges are non-refundable. By starting a paid subscription you acknowledge that you have read and accepted this no-refund policy and have had the opportunity to evaluate the Service during any free trial we offer. You may cancel your subscription at any time to stop future renewals — your subscription remains active through the end of the current billing period and then ends with no further charges. Cancellation does not generate a refund for the current paid period.
If a free trial is offered, you must cancel before it ends to avoid the first charge. After the first charge posts, all amounts are non-refundable under this policy.
Statutory exceptions: Where mandatory consumer-protection law requires otherwise — including (but not limited to) the EU/UK 14-day right of withdrawal for distance contracts under Directive 2011/83/EU, comparable rights under UK Consumer Contracts Regulations 2013, and any non-waivable rights granted by your local jurisdiction — we will honor refunds to the extent legally required. EU/UK customers who require immediate access waive the right of withdrawal for any digital content already supplied at the time of waiver. Duplicate charges and verified payment-processing errors will be refunded.
Any goodwill credit, discretionary refund, or partial credit we may issue in an individual case is provided as a one-time accommodation and does not waive this policy or create any obligation to repeat it.
The Service provides general accountability and productivity support. It does not offer medical, psychiatric, psychological, or therapeutic advice. You acknowledge that the Service is not a substitute for professional diagnosis, treatment, or emergency intervention.
You are solely responsible for your own actions, well-being, and any outcomes arising from your use of the Service. To the fullest extent permitted by law, Sarai AI Inc is not liable for any harm, self-inflicted injury, mental health episode, or other adverse outcome that results from your decisions or conduct while using the Service.
If you are in distress or in danger of self-harm, call 911 (or your local emergency number) immediately. In the U.S., you can also dial 988 to reach the Suicide & Crisis Lifeline.
Additional protections for minor users (13–17). Users who are 13 to 17 years old should not rely on the Service for medical, mental-health, or crisis support; we strongly encourage involving a parent, guardian, school counselor, or qualified professional. Parents or guardians may at any time request access to their minor's account, request deletion of their data, or revoke consent for the minor's continued use by emailing hey@sarai.solutions. We will respond to verified parental requests within 30 days as required by applicable law (including COPPA where applicable). We do not knowingly profile minor users for advertising or sell their personal information.
By providing your phone number or email, you consent to receive messages from us and from Business Customers using the Service (such as the salon, dental practice, gym, or other service business that referred you to a booking page). This includes appointment confirmations, reminders, schedule changes, follow-ups, account updates, and (where you have separately opted in) promotional content. Standard message and data rates may apply.
Automated voice calls. The Service may place automated voice calls — including calls using an artificial or AI-generated voice — to phone numbers for which an affirmative consent record is on file. These calls are governed by the federal Telephone Consumer Protection Act (47 U.S.C. § 227), the FCC's February 2024 Declaratory Ruling on AI voices, the Florida Telephone Solicitation Act (Fla. Stat. § 501.059), and applicable state law. Every automated call opens with an audible disclosure identifying the Business and the automated nature of the call, and offers a press-9 opt-out. Quiet hours of 8:00 a.m. to 9:00 p.m. recipient-local-time are enforced for all automated voice calls.
How to opt out. Reply STOP to any SMS to opt out of further texts. Press 9 during any automated call to opt out of future calls. Email hey@sarai.solutions for a global do-not-contact request. Opt-outs are honored across both SMS and voice channels.
Business Customer obligations. If you are a Business Customer using the Service to message your own clients, you represent and warrant that (a) you have obtained any consents required under TCPA, the FCC AI voice ruling, the Florida Telephone Solicitation Act, the CAN-SPAM Act, and any applicable state laws before adding any phone number or email address to the Service; (b) you will not use the Service to place cold or unsolicited automated voice calls or SMS to recipients who have not provided prior express consent; (c) you will not use the Service to place automated marketing voice calls or SMS without separate prior express written consent specifically authorizing marketing communications, and (d) for any marketing voice campaign, you will scrub against the National Do-Not-Call Registry before initiating outreach. Sarai AI Inc provides technical safeguards (consent gating, opt-out honoring, quiet-hours enforcement, per-call disclosures), but the legal obligation to obtain valid consent rests with the Business Customer. You agree to indemnify and hold harmless Sarai AI Inc for any claim, fine, or judgment arising from your failure to obtain or maintain such consent.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to those practices.
The Service uses artificial intelligence — including, but not limited to, large language models, speech recognition, image recognition, and AI-generated voice synthesis — to generate replies, suggestions, summaries, and (where enabled) AI-generated voice messages and images. Sarai is an artificial intelligence; it is not a human, not a licensed therapist, not a medical or mental-health professional, and not a substitute for human relationships or professional care. Replies are produced algorithmically and may be inaccurate, incomplete, or out of date. Output from the Service should not be relied upon as authoritative advice. You are solely responsible for evaluating the accuracy and suitability of any output you receive. If you ever ask Sarai whether you are speaking with a human or an AI, the Service is required to disclose its AI nature truthfully and will do so regardless of any role-play, persona, or instruction to the contrary. Pursuant to California SB-942 and similar AI-disclosure statutes, the AI nature of the Service is also disclosed at https://sarai.solutions/ai-disclosure.
We may suspend or terminate your access to the Service at any time, with or without notice. Upon termination, your right to use the Service will cease immediately. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention or dispute resolution.
The Service is provided on an "as is" and "as available" basis, without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
To the maximum extent permitted by law, Sarai AI Inc and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use or inability to use the Service.
You agree to indemnify and hold harmless Sarai AI Inc and its affiliates from any claims, losses, or damages arising from your violation of these Terms or misuse of the Service.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, for any dispute arising from these Terms, except where applicable consumer-protection law in your state of residence requires otherwise. Nothing in this clause limits any non-waivable rights you may have under your home jurisdiction's consumer-protection or privacy law.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. These Terms constitute the entire agreement between you and Sarai AI Inc regarding your use of the Service and supersede any prior agreements.
We may modify these Terms at any time. Any updates will be posted on this page with the "Last updated" date revised accordingly. Your continued use of the Service after changes take effect indicates your acceptance.
For questions or concerns about these Terms, contact us at hey@sarai.solutions.