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SMALL BUSINESS OPERATIONS · INDUSTRY RESEARCH

How owners actually spend their week

Independent service-business owners spend 10-15+ hours per week on appointment coordination, no-show calls, and rebooking — time that doesn't pay them.

10-15hr
per week on coordination
26%
of owner time on admin (SBA)
$45/hr
median opportunity cost
Source
U.S. SBA + SCORE small business reports →

Numbers vary by vertical, region, and shop size — these are industry averages from the cited sources, not Sarai AI-specific results. Once we're out of invite-only beta, real Sarai AI-customer numbers will land here.

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